Maitri Trivedi

Provided advanced end-to-end technical support for global enterprise users across the CargoWise logistics platform, ensuring consistent resolution within SLA commitments. Acted as a post-acquisition bridge between product, engineering, and customer success teams, sustaining high client retention through smooth platform transition management.

Built deep product expertise in a digital freight-matching platform, enabling swift, accurate resolution of complex user queries and workflow challenges. Led structured onboarding and training sessions for new clients, reducing time-to-value and driving measurable increases in platform engagement.

Managed high-volume customer interactions across voice, chat, and email channels, consistently achieving first-contact resolution targets. Maintained strong performance across key KPIs including CSAT scores, average handle time, and quality assurance benchmarks.

Managed day-to-day institutional operations, student databases, and official documentation with a high degree of accuracy and confidentiality. Served as primary coordinator for parent and inter-departmental communications, improving stakeholder satisfaction and office efficiency.

Bachelor of Science in Interior Designing from the International Institute of Fashion Designing, India.