Mansoor Khan

As a Senior Customer Support Specialist, I established standard operating procedures that reduced response time by 5% and implemented a ticket triage system to resolve 20% of issues within 30 minutes. I effectively managed client issues, achieving a 10% rise in satisfaction through timely resolutions.

In my role as Technical Support Manager, I drove 90% of B2B client inquiries and maintained a challenging daily KPI. I resolved client issues using Postman and streamlined workflows, achieving a 10% increase in efficiency and enhancing client satisfaction by 15%.

As a Product Operations Specialist, I facilitated B2B client support across the APAC region, achieving a 20% increase in client satisfaction. I implemented customer feedback initiatives that resulted in a CSAT score of 5 out of 5 and mentored new hires to enhance onboarding efficiency.

In my role as Renewals Specialist, I managed 300 B2C client records, executed feedback calls, and ensured 90% accuracy in renewal quotes. I transformed negative interactions into positive experiences through effective problem-solving.

As a Business Operations Associate, I monitored an inventory of over 1000 tablets, achieving 100% stock availability. I optimized delivery processes, resulting in a 50% reduction in delays and produced detailed reports to improve decision-making.

Completed a Master of Business Administration with a focus on Marketing Management, gaining insights into marketing strategies and business operations.

Earned a Bachelor of Business Administration in General Management, developing foundational skills in business principles and management practices.