Mai Osama

Assisted with general office operations to ensure efficiency. Prepared and sent price quotes, service offers, and maintenance contracts while responding to customer inquiries professionally.

Maintained accurate academic records, created reports, and managed academic calendars and schedules. Coordinated student support services, including registration, graduation processing, and orientations.

Developed and delivered English and Math lesson plans aligned with curriculum objectives, utilizing various teaching materials and methods. Provided additional support for struggling students and extra resources for advanced learners.

Organized daily correspondences and assisted with the hiring process for new employees and teachers. Consolidated daily attendance and vacation records, and contributed to exam controls.

Acted as the primary contact for prospective student inquiries via email, telephone, and in-person, providing comprehensive information about the admission process. Coordinated email campaigns to deliver key information to incoming students and determined admissibility and transferability of credits.

Studied commerce at Ain Shams University from 2001 to 2005. Gained foundational knowledge in business and economic principles.

Completed a Teaching English to Speakers of Other Languages (TESOL) certificate program. Developed skills in language instruction and curriculum design.