Open to opportunities

Mai Osama

@maiosama

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Dedicated office manager with strong organizational and communication skills.

Egypt

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for professional growth, where I can leverage my organizational skills and experience in academic administration.

I am an experienced office manager with a proven track record in enhancing operational efficiency and supporting academic environments. My role at Numatic Red Sea involved managing office operations, preparing service offers, and coordinating with sales and technical teams to ensure seamless communication and service delivery. I pride myself on my ability to respond to customer inquiries professionally and efficiently, ensuring a positive experience for all stakeholders.

Previously, as a Registrar at the International Maritime Science Academy, I maintained accurate academic records and managed student support services. I successfully implemented a user-friendly WordPress platform for student registration, which significantly improved productivity and accuracy in record-keeping. My experience as an English and Math teacher further honed my skills in lesson planning and student engagement, culminating in a strategic partnership that enhanced our educational offerings.

Experience

Work history, roles, and key accomplishments

Office Manager

Numatic Red Sea

Apr 2024 - Present (1 year 2 months)

Assisted with general office operations to ensure efficiency. Prepared and sent price quotes, service offers, and maintenance contracts while responding to customer inquiries professionally.

Customer Service Recruitment Onboarding Scheduling HR Documentation

Registrar- Student Affairs

International Maritime Science Academy

Sep 2022 - Present (2 years 9 months)

Maintained accurate academic records, created reports, and managed academic calendars and schedules. Coordinated student support services, including registration, graduation processing, and orientations.

Student Registration WordPress Training Productivity Improvement Communication

English & Math Teacher

International Maritime Science Academy

Oct 2021 - Present (3 years 8 months)

Developed and delivered English and Math lesson plans aligned with curriculum objectives, utilizing various teaching materials and methods. Provided additional support for struggling students and extra resources for advanced learners.

Lesson planning Curriculum Development Classroom Management Strategic Partnerships Negotiation Test Center Establishment Educational Leadership

Assistant Manager & Human Resources

Futures Language School

Oct 2015 - Present (9 years 8 months)

Organized daily correspondences and assisted with the hiring process for new employees and teachers. Consolidated daily attendance and vacation records, and contributed to exam controls.

Correspondence Management Exam Control Employee Onboarding Administrative Support Organizational Skills

Head of Admission & Registration Section

Canadian International College

Nov 2005 - Present (19 years 7 months)

Acted as the primary contact for prospective student inquiries via email, telephone, and in-person, providing comprehensive information about the admission process. Coordinated email campaigns to deliver key information to incoming students and determined admissibility and transferability of credits.

Admissions Relationship Building Professional Development Data Entry Communication Skills Customer Service

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor of Commerce, Commerce

Studied commerce at Ain Shams University from 2001 to 2005. Gained foundational knowledge in business and economic principles.

Arizona State University

Certificate, Teaching English to Speakers of Other Languages

Completed a Teaching English to Speakers of Other Languages (TESOL) certificate program. Developed skills in language instruction and curriculum design.