At CSU - EAST BAY STEM LAB, I supported the day-to-day customer experience for 30+ daily users. I identified friction in onboarding and resource access and contributed to materials that reduced wait times by 25%.
I worked with faculty, staff, and fellow assistants to improve workflows and customer engagement. I also maintained documentation, tracked program performance, and coordinated scheduling and facilities logistics.
As a Castro Valley High School College And Career Center Intern with COLLEGE CORPS, I conducted qualitative research with 15+ students and contributed resources and instructions that helped 50+ students use established guides more effectively.
I also contributed to documented engagement programs that increased student engagement by 10%. In my projects, I built a Python sentiment analysis tool and developed a machine learning recommendation engine with A/B testing simulation.
