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Sonali Khapekar

@sonalikhapekar

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Detail-oriented professional with expertise in data entry and support.

United Kingdom

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What I'm looking for

I am looking for a role that values accuracy and attention to detail, offers opportunities for growth, and fosters a collaborative team environment.

I am a detail-oriented professional with over 2 years of experience in data entry, administrative support, and data quality assurance. My journey has equipped me with the skills to manage large datasets, ensure data accuracy, and provide administrative support to cross-functional teams in fast-paced environments. Currently, I am enhancing my customer service and system navigation skills at Concentrix, with a strong focus on transitioning back into a data or administrative support role.

In my previous role as a Project/Team Lead at TechSpeed Digital Services, I successfully led multiple data entry projects across various industries, maintaining a 98%+ accuracy rate. I supervised a team, implemented quality control measures, and developed training programs for new employees. My ability to communicate effectively with clients and deliver performance reports has been instrumental in meeting project expectations and enhancing operational efficiency.

With a Bachelor of Architecture and a diverse professional background, I bring a unique perspective to data management and administrative roles. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor (Inbound)

Current

Concentrix

Apr 2025 - Present (2 months)

Developing the ability to diagnose and resolve basic technical issues related to products and services, with a focus on clarity and efficiency. Gaining familiarity with handling billing queries, account management processes, and how to guide customers through common concerns with accuracy.

CRM Systems Ticketing Platforms Customer Service Technical Support

General Retail Assistant

Matalan

Oct 2023 - Apr 2025 (1 year 6 months)

Provided personalized assistance to customers by understanding their needs, offering tailored product recommendations, and efficiently processing transactions, ensuring a seamless shopping experience. Proactively managed inventory by tracking stock levels, organizing merchandise, and restocking shelves to maintain product availability and an aesthetically pleasing sales floor.

Customer Service Inventory Management Sales

Project / Team Lead

TechSpeed Digital Services Pvt. Ltd

Mar 2022 - May 2023 (1 year 2 months)

Led and managed multiple data entry projects for clients across diverse industries such as healthcare, finance, retail, pharmaceuticals, and technology, ensuring timely delivery and maintaining a 98%+ accuracy rate. Supervised a team of data entry associates, effectively delegating tasks, setting clear goals, and ensuring adherence to strict deadlines for project completion.

Data Entry Project Management Team Leadership Quality Control Training Programs performance reporting

Data Process Associate

TechSpeed Digital Services Pvt. Ltd

Jan 2021 - Mar 2022 (1 year 2 months)

Processed and validated large volumes of financial data for a business analytics client, maintaining an accuracy rate exceeding 98%. Identified, analyzed, and rectified data discrepancies, ensuring compliance with financial regulations and company standards.

Data Processing Data Validation Quality Assurance Data Integrity Database Management Workflow Optimization

Junior Architect

Studio Adroit Architects

Oct 2018 - Oct 2020 (2 years)

Generated comprehensive construction drawings including site plans, recalculated measurements, floor plans, sections, elevations, schedules, and reflective ceiling plans. Prepared and maintained various architectural drawings and illustrations to ensure alignment with client needs and project goals.

Architectural Design Autocad Project Coordination Drafting

Intern

Studio Adroit Architects

Jan 2017 - Jan 2018 (1 year)

Generated detailed technical drawings for residential projects, including site plans, floor plans, sections, elevations, and details. Conducted case studies and documented project processes, contributing to project analysis and documentation.

Documentation Regulatory Compliance Autocad

Education

Degrees, certifications, and relevant coursework

Rashtrasant Tukadoji Maharaj Nagpur University

Bachelor of Architecture (B.Arch.), Architecture

Activities and societies: Thesis: Studied on Multifunctional buildings. Modules: Construction, Technology & Materials, Building structures, Building Services, Architectural design.

Completed a Bachelor of Architecture degree, focusing on multifunctional buildings for the thesis. Studied core modules including Construction, Technology & Materials, Building Structures, Building Services, and Architectural Design.