Mahogoney Willie

Designed and documented operational workflows for mobile phlebotomy, drug testing, and occupational health service lines. Supported cross-functional operational projects, process improvements, and client implementations.

Led resident service programs and operational improvement initiatives. Managed cross-functional teams and quality improvement projects.

Led large-scale population health initiatives supporting over 150,000 Medicare and Medicaid members. Managed cross-functional teams to improve care transitions and quality outcomes, delivering compliance-driven projects aligned with CMS and value-based care.

Leveraged Epic to manage end-to-end scheduling, referrals, and patient documentation workflows. Mapped referral and scheduling workflows using Microsoft Visio to identify process gaps and support operational improvements.

Utilized Epic systems to support patient admissions, transfers, and documentation workflows. Collaborated with nursing staff and interdisciplinary teams to ensure accurate and timely documentation.

Supported operational projects, compliance activities, workflow coordination, and staff initiatives. Maintained project documentation and coordinated communication between leadership, providers, staff, and families.

PMP-certified healthcare professional with over a decade of experience in clinical operations, project management, and Epic systems navigation.

Managed post-discharge care coordination for Medicare and Medicaid members. Conducted assessments, coordinated follow-up care, and resolved healthcare access barriers.

Grade: 3.6

Activities and societies: Student Government

Bachelor of Arts in Administration with a minor in business Administration from Florida International University.

Grade: 3.5

Grade: 3.8

Medical Billing & Coding focused major