Mahmoud Maged

Monitored daily operational performance across a 10-person team, identifying workflow issues and reporting improvement recommendations. Conducted inventory checks and implemented process improvements to address bottlenecks.

Managed daily branch operational workflows and maintained accurate records across a 30-person team, including secure document handling and employee handoffs. Coordinated outsourced staff and supported corporate client onboarding.

Managed end-to-end B2B SaaS implementation projects for enterprise clients, from feasibility assessment and requirements through system configuration and delivery. Collaborated with Customer Success to estimate timelines and refine implementations based on client feedback.

Consistently exceeded outbound conversion targets, averaging 12 successful guest diversions per day against a monthly quota of 250 while handling 400+ calls daily.

Gained hands-on exposure to financial processes, customer interaction, and account documentation.

Completed structured training modules on banking operations, financial products, and customer service.

Completed foundational training in proactive customer engagement, relationship management, and retention strategy.

Bachelor of Business Administration degree from Sadat Academy for Management Sciences, completed in 2023.

High school diploma from Lycée La Liberté in Cairo, Egypt.