sara farag
@sarafarag
I improve banking operations through process optimization, digital transformation, and stakeholder coordination.
EgyptWhat I'm looking for
I lead operational improvement initiatives in mutual funds operations at Egyptian Gulf Bank, improving process efficiency, service quality, and regulatory compliance.
I coordinate automation and workflow improvements with Digital Transformation, IT, business units, and external partners. I also monitor operational risks, KPIs, issues, and service-quality indicators while supporting change adoption.
Previously, I managed daily settlements between MCDR and brokerage firms with 100% transaction accuracy, led process improvements, and aligned operational strategies with business objectives. I'm PMP-certified and bring Lean Six Sigma, agile principles, and business administration knowledge to project management and business transformation opportunities.
Experience
Work history, roles, and key accomplishments
Mutual Funds Supervisor
Egyptian Gulf Bank
Jul 2023 - Present (3 years 2 months)
Lead end-to-end operational improvement initiatives within mutual funds operations, focusing on process efficiency, service quality, and regulatory compliance. Coordinate with Digital Transformation and IT teams to support automation initiatives and improve workflows.
Clearing Bank and Margin Lending Officer
Egyptian Gulf Bank
Sep 2019 - Jun 2023 (3 years 9 months)
Managed daily operational settlements between the Egyptian clearing house (MCDR) and brokerage firms, ensuring 100% transaction accuracy. Tracked and analyzed key performance indicators (KPIs) to enhance efficiency.
Reservation Agent
Time Hotels
Mar 2019 - Sep 2019 (6 months)
Handled and processed customer reservations, ensuring efficiency in service and accuracy. Resolved booking issues and processed payments with accuracy and timely communication.
Education
Degrees, certifications, and relevant coursework
Cairo University
DBA, Business Administration
Pursuing a Doctor of Business Administration with research focus on organizational agility, dynamic capabilities, and open innovation.
Project Management Institute
Project Management Professional (PMP), Project Management
Earned the Project Management Professional (PMP) certification from PMI in 2026.
Quality America
Lean Six Sigma Green Belt (LSSGB), Lean Six Sigma
Earned the Lean Six Sigma Green Belt (LSSGB) certification from Quality America in 2025.
Cairo University
MBA, Business Administration
Completed an MBA in Business Administration from Cairo University in June 2022.
Zagazig University
Bachelor's degree, Business Administration
Earned a Bachelor's degree in Business Administration from Zagazig University in June 2017.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Skills
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