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Mahmoud Jadallah

@mahmoudjadallah

Humanitarian accountability officer at International Medical Corps who rolled out a global community feedback database.

At International Medical Corps, I led the global rollout, capacity building, and system testing of an online database for community-based feedback and response mechanisms. I also revised institutional guidelines and developed tools to monitor compliance with the Core Humanitarian Standard.

At HUMANITY & INCLUSION, I developed regional accountability frameworks and coordinated safeguarding implementation across country programs. I managed feedback databases, routed high-risk grievances through NAVEX, and trained staff and local partners on feedback mechanisms and safeguarding.

Earlier, I used KoboToolbox and Excel for MEAL data collection and analysis at HUMANITY & INCLUSION, and managed casework and emergency assistance at JHCO. At FRANCE TELECOM ORANGE, I supervised customer care and service operations and coordinated incident tracking.

Experience

Work history, roles, and key accomplishments

HQ Accountability to Affected Populations (AAP) Officer

International Medical Corps

Oct 2022 - Jun 2026 (3 years 8 months)

Provided strategic technical advice and oversight to global country missions, standardizing community engagement and information sharing systems. Led the global rollout and system testing for a central online database managing community-based feedback and response mechanisms.

Accountability To Affected Populations (AAP)Community Engagement Information Sharing Database Management CHS Standards Safeguarding PSEA Donor Reporting Proposals Qualitative Audits Disaggregated Reporting

Regional Accountability Technical Officer

Humanity & Inclusion

Sep 2020 - Sep 2022 (2 years)

Engineered inclusive community accountability, participation, and partnership frameworks across four regional country programs. Functioned as the Regional Safeguarding Focal Point, coordinating implementation plans for PSEAH, Child Protection, and Anti-Fraud policies.

Accountability Community Engagement Partnership Frameworks Safeguarding PSEAH Child Protection Anti Fraud Complaint and Feedback Mechanisms Data Protection Training SOPs Protection Assessments

MEAL Officer & Safeguarding Focal Point

Humanity & Inclusion

Jun 2016 - Sep 2020 (4 years 3 months)

Formulated comprehensive monitoring tools, survey methodologies, and quantitative questionnaires to track programmatic outputs and outcomes. Administered field-level data collection via Focus Group Discussions and digital surveys, utilizing KoboToolbox and Excel.

MEAL Monitoring and Evaluation Survey Design KOBOToolbox Excel Data Collection Focus Group Discussions Safeguarding PSEA Child Protection Complaint Handling Training

Senior Case Worker & Support Cash Assistant Manager

Jordan Hashemite Charity Organization

Nov 2013 - Apr 2016 (2 years 5 months)

Executed targeted home assessment visits for Syrian refugees and vulnerable host communities to determine emergency cash and material assistance eligibility. Managed caseworker scheduling and field deployments while ensuring compliance with humanitarian protection standards.

Case Management Cash Assistance Needs Assessment Protection Referral Systems Team Management

Team Leader Supporting Middle Management

France Telecom Orange

Jun 2007 - Jul 2012 (5 years 1 month)

Supervised high-tier customer care, advanced 3G+ networks, and business service operations, aligning resource scheduling with strategic organizational targets. Chaired incident registration, tracking, risk diagnostics, and root-cause mapping workflows.

Customer Service Network Operations Incident Management Risk Diagnostics Root Cause Analysis Resource Scheduling