Open to opportunities

Mahmoud Chouioukh

@mahmoudchouioukh

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Actuary specialized in finance and risk, skilled in statistical modeling and financial analysis.

Morocco

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What I'm looking for

I seek roles leveraging actuarial, risk, or financial analysis skills in collaborative teams where I can apply statistical modeling, improve processes, and grow professionally.

I am an actuary specialized in finance and risk with a Bachelor's Degree in Actuarial Science and Finance risk assessment from the Faculty of Legal and Economic Sciences.

I have hands-on experience in customer-facing roles, having worked as a Virtual Customer Service Associate at Amazon where I assisted customers across multiple channels and contributed to service improvements.

My strengths include statistical modeling, financial analysis, and risk assessment, complemented by strong communication skills in Arabic, French, and English.

I am proactive in anticipating problems, providing relevant solutions, and making informed decisions to ensure customer satisfaction and operational improvement.

Experience

Work history, roles, and key accomplishments

Virtual Customer Service Associate

Amazon

Sep 2023 - Jan 2024 (4 months)

Provided multi-channel customer support for Amazon.ca and Amazon.fr users, resolving inquiries on orders, payments, and product issues and contributing to service improvements between Sep 2023 and Jan 2024.

Customer Support Email Support Live Chat Phone Support Social Media Support

Education

Degrees, certifications, and relevant coursework

Faculty of Legal and Economic Sciences Ain Sebaa

Bachelor's Degree in Actuarial Science, Actuarial Science and Finance

2019 - 2020

Completed coursework in Actuarial Science and Finance at the Faculty of Legal and Economic Sciences Ain Sebaa focusing on statistical modeling and financial risk assessment.