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Mahir Ul IslamMI
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Mahir Ul Islam

@mahirulislam1

Technical Support Engineer at Codemites managing Intune device lifecycles and zero-touch provisioning.

India
Message

At Codemites, I manage device enrollment and lifecycle management for Windows, iOS, Android, and macOS endpoints through Microsoft Intune. I configure Windows Autopilot provisioning and security policies, including Conditional Access and device compliance.

At Concentrix, supporting Microsoft Premier Business customers, I streamlined zero-touch provisioning workflows and supported co-management deployments. I also investigated customer issues with logs and reproduction steps to help Product Engineering address code-level defects.

Earlier, at Innovative Technologies, I enrolled Windows and Android devices in Intune and supported configuration profiles and policy troubleshooting. I also fine-tuned a BERT model for text summarization, achieving a ROUGE-L score of 43.4.

Experience

Work history, roles, and key accomplishments

CO
Current

Technical Support Engineer – Tier 2

Codemites

Nov 2025 - Present (11 months)

Manage end-to-end device enrolment and lifecycle management for Windows, iOS, Android, and macOS endpoints via Intune Admin Center and Azure Portal. Configure Conditional Access, MFA, and device compliance policies to enforce Zero Trust and least-privilege access.

Concentrix logoCO

Technical Support Engineer

Jan 2024 - Oct 2025 (1 year 9 months)

Provided technical support to Microsoft Premier Business customers across large-scale Intune and Endpoint Manager environments. Streamlined Windows Autopilot and Hybrid Autopilot zero-touch provisioning workflows and supported co-management integration deployments.

Education

Degrees, certifications, and relevant coursework

Islamic University of Science & Technology logoIT

Islamic University of Science & Technology

Bachelor of Technology, Computer Science & Engineering

Completed a Bachelor of Technology in Computer Science & Engineering in 2021.

LL

LinkedIn Learning

CompTIA Network+ (N10-008) – Exam Preparation Course, Network+

Completed an exam preparation course for the CompTIA Network+ (N10-008) certification.

LL

LinkedIn Learning

Customer Service Skills, Customer Service

Completed a course on customer service skills.

Udemy logoUD

Udemy

Endpoint Administrator (MD-102) – Exam Preparation Course, Endpoint Administration

Completed an exam preparation course for the Endpoint Administrator (MD-102) certification in 2026.

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