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Mahima Yadav

@mahimayadav

Operations Associate with 3+ years improving quality, compliance, and customer outcomes through data-driven process work.

India

Message

What I'm looking for

I’m looking for an operations-focused role where I can drive quality and compliance using data, improve workflows, and handle customer escalations—while growing in a structured environment that values accuracy, SLA performance, and clear stakeholder communication.

I’m an Operations Associate with 3+ years of experience across customer support, AI data annotation, and quality assurance. I resolve complex cases, manage escalations, and stay focused on accuracy and performance metrics.

In my current role as an AI Data Annotation Specialist at TaskUs India Pvt. Ltd, I perform high-precision AI data annotation for human body and hand pose models and review/correct AI-generated outputs to maintain 98%+ quality accuracy. I analyze complex policies to make data-driven compliance decisions and handle sensitive content review with safety and quality standards.

Previously, as a Customer Support Associate (Verification & Compliance) at Teleperformance, I managed customer queries, performed document verification and identity validation, and ensured data accuracy above 97%. I’m known for strong stakeholder communication, process improvement, and consistently meeting productivity and SLA targets while adapting quickly to new tools.

Experience

Work history, roles, and key accomplishments

Current

AI Data Annotation Specialist

Current

TaskUs India Pvt. Ltd

May 2022 - Present (4 years 2 months)

Performed high-precision AI data annotation for human body and hand pose models, reviewing and correcting outputs to maintain 98%+ quality accuracy. Analyzed policies for compliance, handled sensitive content review, and identified workflow improvements while meeting productivity and SLA targets.

AI Data Annotation Data Labeling Human Body Pose Models Hand Pose Models Content Review Policy Compliance Quality Assurance Escalation Handling Data Driven Decision Making Workflow Optimization SLA Data Analysis Email Communication Excel

Customer Support Associate

Teleperformance

Oct 2021 - Apr 2022 (6 months)

Handled customer queries with a focus on verification and compliance, resolving issues while maintaining high customer satisfaction. Conducted document verification and identity validation, managed escalations, and maintained accurate customer records with 97%+ data accuracy.

Customer Support Verification Document Verification Escalation Handling Records Management