shobhit Kumar

I’m a results-oriented Data Analyst and AI Operations Specialist with a proven track record in enhancing model accuracy and database integrity. I bring hands-on experience in data verification, annotation, and AI response benchmarking in high-volume, global technology environments.

In my TELUS INTERNATIONAL roles, I used an internal baseline evaluation platform to benchmark AI responses and provide structured feedback that directly informed model retraining cycles. I also collaborated cross-functionally with AI trainers, analysts, and quality teams to accelerate model iteration and deployment readiness.

I’m equally focused on client impact. Through CRM support work, I resolved customer issues, managed escalations, and maintained high service-level compliance—while conducting 8500+ structured phone and chat interactions to audit and verify business insights and improve local database accuracy.

Client-first by nature, I’m empathetic and proactive about problem-solving. I aim to provide world-class chat support to international recruitment firms, while continuing to master complex platforms and build lasting relationships with diverse global stakeholders.