Magdalena Sobczak

I’m an Operations Leader focused on delivering business objectives by shaping high-performing cultures. I coach, train, and provide personalised feedback, using curiosity and emotional intelligence to support diverse teams in a safe, collaborative environment.

In my Trust & Safety Team Leader role, I improved team KPIs by 15% through structured coaching, tailored development plans, and data-driven performance management, while maintaining SLA delivery across high-volume channels. I also led change initiatives around new quality and efficiency frameworks, and developed onboarding and continuous feedback rhythms to strengthen capability and long-term performance. Earlier, I supported the launch of a Customer Service operation within six months by designing training, quality, and coaching frameworks, and I led compliance and data security improvements (93% to 98%) through ER-aware, confidentiality-first execution. I bring CIPD Level 5 People Management learning alongside hands-on HR and employee relations experience to drive engagement, performance, and retention.