Mafalda Berini

Evaluated and rated AI responses, reviewed content quality following guidelines, and provided written feedback for AI training.

Transcribed and adapted voice notes and spoken content into written text for social media and digital platforms. Edited and proofread texts to improve clarity, coherence, and readability, and rewrote AI-generated content to sound natural and human.

Communicated with international producers and staff in dynamic environments, coordinated digital documentation, and recorded and communicated verbal instructions clearly.

Provided personalized support for in-person and online customers, resolved inquiries via email, phone, and chat, and maintained organized records and information.

Completed a program in digital marketing with a focus on community management and publicity.