Open to opportunities

Madison Newberry

@madisonnewberry

Retail sales associate and customer-focused animal care professional with experience in marine operations and social media support.

United States

Message

What I'm looking for

I’m looking for a customer- and guest-facing role where I can combine retail or operations support with animal welfare, calm problem-solving, and social media communication—working with a team that values accuracy, safety, and continuous improvement.

I’m a versatile, dependable professional with experience across marine operations, animal care, retail, customer service, and social media support. I deliver high-quality customer and guest experiences through phone, in-person, and digital communication, including social media messaging and engagement.

I’ve supported marine biologists aboard whale-watching vessels by ensuring passenger safety, vessel readiness, smooth tour operations, and effective communication with harbor and vessel crews. I also bring hands-on animal care skills with calm, responsible handling and attention to detail—paired with scheduling, administrative support, and record management.

Across retail and aquarium operations, I’ve resolved customer inquiries, managed inventory and stock, handled cash and credit transactions accurately, and maintained organized, efficient operations in fast-paced environments. I’m recognized for leadership and reliability—trusted to train new team members, mentor volunteers, and create content such as “Behind the Seas,” while using digital tools to keep engagement consistent and brand voice aligned with eco-tourism values.

Experience

Work history, roles, and key accomplishments

Marine Operations Assistant

Whale Research EcoExcursions

Mar 2025 - Oct 2025 (7 months)

Supported a marine biologist aboard zodiac whale-watching vessels, ensuring passenger safety and vessel readiness. Monitored navigation conditions, supported wildlife spotting and research data collection, and helped manage social media for guest engagement.

Passenger Safety Zodiac Vessels Wildlife Spotting Research Data Collection Life Jacket Management Docking Line Handling Vessel Maintenance Social Media Management Educational Commentary

Marine Research & Education

Whale Research EcoExcursions

Oct 2021 - Feb 2023 (1 year 4 months)

Assisted with gray whale and other marine life identification, data collection, and public outreach during guided whale-watching tours.

Marine Species Identification Gray Whale Identification Data Collection Outreach

Retail Sales Associate

Knock Your Socks Off

Oct 2021 - Feb 2023 (1 year 4 months)

Provided customer service in a family-run retail environment by operating the cash register and assisting shoppers with recommendations. Processed online orders, created shipping labels, maintained inventory accuracy, and supported merchandising and store organization.

Retail Sales Customer Service Cash Register Operation Transaction Processing Product Recommendations Inventory Accuracy Merchandising

Aquarium Operations & Administrative Lead

Aquarium of Boise

Apr 2019 - Jul 2021 (2 years 3 months)

Managed aquatic diet preparation, training, and enrichment programs, leading elasmobranch (shark and ray) enrichment and training initiatives. Coordinated reptile care and life-support monitoring, maintained detailed care records, trained volunteers/new employees, and led the Behind the Seas Feeding Tour.

Aquatic Diet Preparation Elasmobranch (Shark And Ray) Training Reptile Care Animal Medication Support Feeding Schedules Care Record Keeping Gift Shop Inventory Pricing

Education

Degrees, certifications, and relevant coursework

Oregon State University

Undergraduate, Zoology

2021 -

Activities and societies: Online Ecampus study with flexibility to balance academic goals with full-time maritime work.

Pursuing a four-year undergraduate degree in Zoology through OSU’s online Ecampus. Coursework emphasizes animal biology, ecology, and environmental science.