LaShantay Shearer

Designed and refreshed store vignettes and mannequins to enhance merchandise presentation and drive sales; photographed before-and-after displays and coordinated parts ordering for visual projects.

Processed, packaged, and prepared seafood and online orders while maintaining sanitation of workstations, machines, floors, and drains to meet food safety standards.

Assisted customers with device setup, technical issues, billing and plan purchases; sold devices and accessories and handled daily cash reconciliation and deposits.

Supported store management with opening/closing duties, cash audits, safe counts, deposits, returns processing, merchandising, and supervisory decision-making to maintain operations.

Provided advanced cashier support, price checks, and escalation to supervisors while performing standard checkout and floor merchandising duties to support store operations.

Operated checkout, assisted customers in fitting rooms and showcased merchandise on the sales floor to maintain customer service and store presentation standards.

Managed register operations, returns/exchanges, fitting rooms, and customer assistance; handled openings/closings, ticketing, and assisted with online order placement.

Supported small business customers with billing explanations, dispute resolution, and product recommendations to meet business needs and close sales.

Conducted health assessment scheduling for Humana members to facilitate in-home nurse visits and provided member support according to program requirements.

Processed payments, updated account card information, and resolved member disputes while escalating complex issues for additional assistance.

Verified Humana members' insurance plans, provided plan explanations, handled appointment setting and reservations, and supported special projects for the campaign.

Verified Humana members' insurance information and answered member questions to ensure understanding prior to plan effective dates during a short-term campaign.

High school diploma completed with coursework and activities preparing for entry-level roles in retail and customer service.