Open to opportunities

Madison Martz-Shields

@madisonmartz-shields

I resolve billing discrepancies, maintain accurate records, and support customers across billing, sales, and administrative operations.

United States

Message

What I'm looking for

I'm looking for a billing, administrative, or customer service role where I can maintain accurate records, resolve issues, communicate across departments, and support customers.

I've supported billing operations at Emperion and Holtzman Propane by verifying case and work-order information, resolving discrepancies, creating invoices, and maintaining accurate records and reports.

My experience also includes customer-facing sales at Sprint, where I discussed products, handled follow-up conversations, recommended payment arrangements, and troubleshot devices.

Experience

Work history, roles, and key accomplishments

Billing Specialist

Emperion

Nov 2023 - Sep 2025 (1 year 10 months)

Verified accuracy of information and numbers on cases, resolved billing issues, maintained billing records, and communicated with other departments to gather missing information. Created and sent invoices via email and maintained Excel spreadsheets and reports.

Billing Data Verification Customer Service Excel Reporting Compliance