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Madiha Faran

@madihafaran

Banking operations officer at Faysal Islamic Bank who processed credit card limit enhancement requests and achieved monthly targets.

Pakistan

Message

At Faysal Islamic Bank, I processed credit card limit enhancement requests, prepared customer business profiles and financial reports, and tracked requests through approval or decline. I also achieved assigned monthly business targets.

Across banking, financial services, telecommunications and construction, I’ve handled customer service, administration and HR operations. At A.K Associates, I maintained employee records and office finances using QuickBooks; at OLP Financial Services Pakistan Ltd., I handled customer queries and complaints and was promoted to Team Lead in October 2020.

Experience

Work history, roles, and key accomplishments

Officer – Credit Card Limit Increase

Faysal Islamic Bank

Feb 2023 - Nov 2024 (1 year 9 months)

Managed daily, weekly and monthly calling on MIS leads for credit card limit enhancement, supplementary cards, card activation and card upgrades to achieve monthly targets. Processed customer documentation and system requests for credit card limit enhancement.

MIS Reporting Data Management Customer Service Documentation Credit Card Operations Sales Support Excel

Assistant Manager – Administration & HR Operations

A.K Associates

Feb 2022 - Nov 2022 (9 months)

Supported business development through client calls and meetings on behalf of the CEO. Created and maintained employee personal files for new hires and managed daily petty cash records.

Administration HR Operations Quickbooks Bookkeeping Vendor Management Excel Office Management

Team Lead – Administration / Customer Service Officer

OLP Financial Services Pakistan Ltd.

Oct 2017 - Jan 2022 (4 years 3 months)

Promoted to Team Lead in October 2020 and supported a productive and positive work environment for team members. Handled walk-in customers and incoming calls, resolving queries and providing customer support.

Customer Service Complaint Handling Administration Documentation Reception PABX Courier Services Management Excel

Front Desk Officer – HR & Admin

Redtone Telecommunications Pvt. Ltd.

Feb 2014 - Sep 2017 (3 years 7 months)

Managed PABX operations with 12 lines and 200 extensions for incoming and outgoing calls. Prepared and maintained attendance, leave, half-day and overtime records using company software.

PABX HR Operations Attendance Management Customer Service Frontdesk Documentation Excel

Front Desk / HR & Admin

Ravian Maritime

Sep 2012 - Jul 2013 (10 months)

Managed PABX operations with 12 lines and 24 extensions and handled incoming and outgoing calls. Maintained Excel reports for calling data.

PABX HR Operations Documentation Excel Courier Services Management

Admin Officer

Times Consultant

Jan 2011 - Dec 2011 (11 months)

Welcomed walk-in clients and provided basic information regarding visa processes. Received, photocopied, scanned and forwarded client documents to the admission department.

Customer Service Documentation Data Entry Excel Office Administration

Key Punching Operator

MCB Bank Ltd.

Feb 2006 - Dec 2010 (4 years 10 months)

Opened and sorted inward/outward clearing cheques and pay orders and processed transactions in the database. Balanced MIS sheets and reconciled entered transactions on a daily basis.

Data Entry MIS Reporting Reconciliations Banking Operations Excel