Open to opportunities

Madhur Meshram

@madhurmeshram

Message

I redesign digital banking journeys that cut onboarding time and improve completion rates.

India

Message

What I'm looking for

I'm looking to drive digital transformation and customer-journey improvements, translating complex business needs into scalable, customer-centric solutions with cross-functional teams.

At Axis Bank, I redesigned merchant onboarding for a UPI QR/POS platform, reducing turnaround time from seven days to under 40 minutes and customer drop-off from 42% to 11%.

I've delivered business analysis across digital account opening, eKYC, credit card lifecycle modernization, merchant onboarding, and customer servicing at Axis Bank and HDFC Bank. I translate business needs into BRDs, FRDs, user stories, acceptance criteria, process flows, and tested delivery outcomes while partnering with product, technology, operations, compliance, QA, and vendor teams.

I also build Power BI, Excel, and SQL dashboards that turn journey performance data into actionable leadership insights.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Axis Bank

Sep 2022 - Present (3 years 11 months)

Redesigned merchant onboarding journey for digital payments platform, reducing turnaround time from 7 days to under 40 minutes and drop-off from 42% to 11%. Authored BRDs/FRDs, facilitated workshops, and led SIT/UAT cycles with zero critical post-go-live defects.