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Madhuri Shakhya

@madhurishakhya

Organizational change management professional at Cognizant, supporting Veeva Vault RIM adoption for a program impacting 8,000+ users.

India

Message

At Cognizant, I support enterprise change and digital transformation across Life Sciences, Banking, and Financial Services. I led change, communications, and training workstream activities for a global Veeva Vault RIM transformation impacting 8,000+ users.

I use stakeholder assessments, readiness evaluations, and adoption measures to identify risks and shape engagement. I also created an AI-powered Change Management Agent using GenAI to make case studies, templates, and historical change assets easier to access.

Previously, at Deloitte USI, I developed change strategies for finance transformation and digital deployment initiatives. At Firstsource Solutions Ltd, I designed learning content and a CRM with software teams, and at Calibehr I developed an on-the-job training program for new sales agents.

Experience

Work history, roles, and key accomplishments

Current

Consulting Manager – OCM

Current

Cognizant

May 2025 - Present (1 year 6 months)

Supported enterprise OCM and digital transformation engagements across Life Sciences, Banking, Financial Services and technology-enabled business environments. Led change, communications and training workstreams for a global Veeva Vault RIM transformation impacting 8,000+ users.

Organizational Change Management Stakeholder Engagement Impact Analysis Readiness Assessment Workforce Analytics Executive Communication AI Enabled OCM GenAI Veeva Vault Agile Project Management Proposal Development

Analyst III – SAP

KH India GCC Pvt Ltd (Kraft Heinz)

Jan 2025 - Apr 2025 (3 months)

Supported change implementation through training program design, communication planning and change effectiveness monitoring. Gathered stakeholder feedback and reviewed lessons learned to inform change strategy.

Change Management Training Program Design Communication Planning Stakeholder feedback Lessons Learned

Senior Analyst

Deloitte USI

Jul 2022 - Jan 2025 (2 years 6 months)

Developed and implemented change management strategies for finance transformation and digital deployment initiatives. Led communication planning and execution, supported governance and risk management, and built stakeholder relationships throughout the change lifecycle.

Change Management Communication Planning Governance Risk Management Stakeholder Engagement Transition Planning Adoption Strategies

Senior Facilitator

Firstsource Solutions Ltd

Dec 2017 - Apr 2022 (4 years 4 months)

Conducted impact analysis and risk assessments for process changes and developed tailored change strategies. Designed multimedia learning content and delivered behavioural training to strengthen leadership development.

Impact Analysis Risk Assessment Change Strategy Learning Content Design Multimedia Behavioural Training CRM API Integration Root Cause Analysis

Senior Trainer

Calibehr

Apr 2016 - Dec 2017 (1 year 8 months)

Delivered new-hire product and process training and designed an on-the-job training program for new sales agents. Served as India point of contact for the LMS and developed learning modules.

Training Delivery On The Job Training LMS Learning Module Creation Content Publishing