Open to opportunities

Madhumita Dash

@madhumitadash

Message

Experienced holiday expert with a passion for customer satisfaction.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over seven years of experience as a Holiday Expert at MakeMyTrip, I have honed my skills in designing personalized travel itineraries that resonate with customer preferences. My commitment to achieving high customer satisfaction scores, evidenced by a 98% rating, reflects my dedication to delivering exceptional travel experiences. I thrive on collaboration, working closely with senior management and ground staff to ensure seamless execution of travel plans.

Prior to my role at MakeMyTrip, I served as an Assistant HR Manager at Megha & Omega Group of Institutions, where I managed recruitment processes and maintained personnel records across ten institutions. My ability to resolve HR queries efficiently and facilitate smooth onboarding processes has been pivotal in fostering a positive work environment. Additionally, my experience as an Account Manager at Confidant Networks allowed me to develop strong client relationships and drive account growth through tailored solutions.

Experience

Work history, roles, and key accomplishments

Current

Holiday Expert

Current

MakeMyTrip

May 2016 - Present (9 years 2 months)

Designed and curated tailored holiday itineraries, achieving 98% customer satisfaction scores. Coordinated cross-functionally to ensure seamless travel experiences, handling an average of 20+ trips per month.

Customer Relationship Management Problem Solving Multitasking MS Office Suite Google Workspace Canva Graphic Design Zoom)Google Meet

Assistant HR Manager

Megha & Omega Group Of Institutions

Mar 2011 - Present (14 years 4 months)

Assisted the Academic Director with administrative tasks and organized academic meetings. Managed end-to-end recruitment, including shortlisting, interviews, and collaborating with agencies.

Recruitment coordination Database Management Records Management Onboarding HR Queries Resolution

Account Manager

Confidant Networks

Nov 2009 - Present (15 years 8 months)

Managed key accounts for clients such as DuPont and Birla Sun Life Insurance, ensuring client satisfaction and fostering long-term partnerships. Oversaw project delivery and identified cross-selling opportunities, contributing to account growth.

Client Relationship Management Cross Selling Partnership Building

Education

Degrees, certifications, and relevant coursework

Pondicherry University

Masters in Human Resource Management (M.H.R.M), Human Resource Management

Completed a Master's degree focusing on human resource management principles and practices. Gained expertise in areas such as recruitment, talent management, and organizational development.

Ravenshaw College

Masters in Science (MSc.), Botany

Pursued a Master's degree in Botany, focusing on advanced studies in plant sciences. Developed strong research and analytical skills through coursework and practical applications.