Open to opportunities

Madhumita Das

@madhumitadas

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Salesforce Administrator with 15 years of experience in CRM solutions.

India

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What I'm looking for

I am looking for a role that offers project management opportunities and a collaborative environment.

I am Madhumita Das, a Salesforce Administrator with over 15 years of professional experience, specializing in Salesforce technology for more than 8 years. My expertise encompasses Salesforce Sales Cloud, Service Cloud, and Community Cloud, focusing on data management, automated processes, and security configurations. I excel in Salesforce declarative programming using Visual Workflow and Process Builder, ensuring effective client interactions through my exceptional communication skills.

Throughout my career, I have successfully led a support team and developed a keen interest in project management. My experience includes significant contributions to projects such as Salesforce Sales Cloud Pardot/B2B marketing implementation and the migration of Zendesk CRM to Salesforce. I have a proven track record in customizing Salesforce environments, enhancing user experience, and ensuring data integrity through meticulous management of reports and dashboards.

I am passionate about leveraging my skills to drive organizational success and am eager to take on project responsibilities that allow me to further develop my leadership abilities while contributing to team goals.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

Alkegen (Formerly Unifrax India Pvt Ltd)

Jul 2018 - Present (7 years)

Managed and optimized Salesforce.com systems, including proactive identification of system changes, gathering user feedback, and ensuring seamless implementation of updates. Developed and maintained custom objects, workflows, reports, and dashboards to enhance system usability and provide critical sales and financial data to executives.

Salesforce Administration Salesforce Sales Cloud Salesforce Service Cloud Data Management Workflow Automation Dashboards User Training Change Management System Integration

SFDC Support

Cognizant

Apr 2015 - Present (10 years 3 months)

Provided comprehensive Salesforce product support across Service Cloud, Sales Cloud, and Community Cloud, focusing on data management, reporting, and process automation. Delivered product knowledge and training to representatives to enhance their skill sets and system utilization.

Salesforce Support Salesforce Service Cloud Salesforce Sales Cloud Data Management Territory Management Knowledge Management Community Process Automation

Technical Support Engineer

Tech Mahindra

Dec 2010 - Present (14 years 7 months)

Addressed customer issues related to hardware and software for mobile phones, including operating systems like Android and Blackberry. Provided product knowledge to new team members and troubleshooted VPN and Active Directory issues.

VPN Troubleshooting Active Directory Customer Support Technical Training

EMC Senior Technical Support

Wipro Ltd

Jan 2007 - Present (18 years 6 months)

Assisted onsite field engineers with troubleshooting storage boxes in data centers and performed remote troubleshooting for alerts generated by these systems. Maintained service levels for cases, conducted daily huddles, and attended weekly technical category calls with clients.

Technical Support Data Center Operations Team Leadership Client Communication