Open to opportunities

Madelline Tamayo

@madellinetamayo

Message

IT support and project management professional driving efficient service delivery.

Philippines

Message

What I'm looking for

I seek roles combining IT support and project coordination where I can improve operational efficiency, manage incidents, and collaborate with cross-functional teams while growing in PMO responsibilities.

I am a results-driven IT support and project management professional with hands-on experience in service desk operations, incident management, and PMO coordination. I have implemented process improvements, managed cross-functional teams, and ensured projects meet scope and timelines.

My technical strengths include administering BMC Remedy ITSM, JIRA onboarding and tracking, Active Directory management, and monitoring tools like Dynatrace and TSYS. I consistently maintain SLA adherence, support nationwide ATM and banking systems, and provide clear stakeholder communication.

I bring strong problem-solving, collaboration, and time-management skills, and I pursue continuous learning through certifications in project management to enhance delivery and operational stability.

Experience

Work history, roles, and key accomplishments

Current

Project Management Officer

Current

Seven Seven Global Services Inc

Apr 2025 - Present (11 months)

Coordinated cross-functional project teams, maintained project plans and documentation, and implemented process improvements that accelerated delivery while managing stakeholder and vendor relationships.

Project Management Jira Stakeholder Management Change Management Documentation Meeting facilitation Process Improvement

Senior Service Desk Analyst

Seven Seven Global Services Inc

Sep 2022 - Mar 2025 (2 years 6 months)

Managed and resolved Remedy ticketing incidents to meet SLAs, administered BMC Remedy ITSM, managed Active Directory accounts, and supported nationwide ATM and back-office system stability.

Incident Management Active Directory Troubleshooting SLA Management

Service Desk Analyst

ActionLabs

Jan 2022 - Aug 2022 (7 months)

Provided technical support for network, hardware, and software issues, managed tickets and inbound/outbound client calls, and escalated complex problems to appropriate teams.

Technical Support Ticketing Systems Customer Support Escalation Management Remote Support

Education

Degrees, certifications, and relevant coursework

Mapúa Digital Colleges Inc

Bachelor of Science in Information Technology, Software Development

2024 -

Undergraduate in Bachelor of Science in Information Technology, majoring in Software Development; coursework in software development and IT fundamentals.