Madelline Tamayo
@madellinetamayo
IT support and project management professional driving efficient service delivery.
What I'm looking for
I am a results-driven IT support and project management professional with hands-on experience in service desk operations, incident management, and PMO coordination. I have implemented process improvements, managed cross-functional teams, and ensured projects meet scope and timelines.
My technical strengths include administering BMC Remedy ITSM, JIRA onboarding and tracking, Active Directory management, and monitoring tools like Dynatrace and TSYS. I consistently maintain SLA adherence, support nationwide ATM and banking systems, and provide clear stakeholder communication.
I bring strong problem-solving, collaboration, and time-management skills, and I pursue continuous learning through certifications in project management to enhance delivery and operational stability.
Experience
Work history, roles, and key accomplishments
Project Management Officer
Seven Seven Global Services Inc
Apr 2025 - Present (11 months)
Coordinated cross-functional project teams, maintained project plans and documentation, and implemented process improvements that accelerated delivery while managing stakeholder and vendor relationships.
Senior Service Desk Analyst
Seven Seven Global Services Inc
Sep 2022 - Mar 2025 (2 years 6 months)
Managed and resolved Remedy ticketing incidents to meet SLAs, administered BMC Remedy ITSM, managed Active Directory accounts, and supported nationwide ATM and back-office system stability.
Service Desk Analyst
ActionLabs
Jan 2022 - Aug 2022 (7 months)
Provided technical support for network, hardware, and software issues, managed tickets and inbound/outbound client calls, and escalated complex problems to appropriate teams.
Education
Degrees, certifications, and relevant coursework
Mapúa Digital Colleges Inc
Bachelor of Science in Information Technology, Software Development
2024 -
Undergraduate in Bachelor of Science in Information Technology, majoring in Software Development; coursework in software development and IT fundamentals.
IBM (online)
Certificate, Project Management
2025 - 2025
Grade: 82%
Completed an Introduction to Project Management course with an assessed score of 82%.
Google (online)
Certificate, Project Management
2025 - 2025
Grade: 90%
Completed the Foundation for Project Manager certification with a score of 90%.
Taal High School
Senior High School Graduate, Humanities and Social Sciences
2019 - 2020
Grade: 91%
Completed Senior High School under the Humanities and Social Sciences strand with a final grade of 91%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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