Maddison Foard
@maddisonfoard
Senior recovery claims handler combining customer-focused casework, GDPR compliance, and high-performance KPI delivery.
United KingdomWhat I'm looking for
I’m a committed, creative entrepreneur who transitioned into insurance and recovery claims work with the drive to keep learning and progress. I’ve built a track record of handling complex customer and claims activity with confidence, pace, and a strong standard of quality.
In my insurance roles, I advanced from a level 2 recovery claims handler to a level 3 senior recovery claims handler. I handled inbound and outbound calls, resolved high-profile complaints, ran my team in my manager’s absence, audited colleagues’ work with constructive feedback, and delivered coaching sessions to support others’ development.
I’m also experienced in fast-paced credit hire recovery work at Enterprise Rent A Car, handling GTA and protocol claims while meeting monthly KPI’s and SLA’s. I onboard clients for litigation, disburse payments accurately, argue intervention and mitigation with care, and consistently maintain GDPR compliance and strong organisation skills—especially with vulnerable customers.
Beyond claims, I bring customer-first energy from earlier retail and customer service experience, and I built a lockdown online selling business with over 100 five-star reviews. I enjoy identifying problems with data, proposing resolutions, and improving outcomes—whether that’s service quality, team performance, or department profitability.
Experience
Work history, roles, and key accomplishments
Picker & Packer (Set in Hand)
Set in Hand
Jun 2017 - Present (8 years 10 months)
Pick and pack cards for distribution to major retailers, ensuring quality at pace while working long, repetitive shifts. Maintain productivity in a fast-moving fulfilment environment.
Recovery Claims Handler (Level 3)
Liverpool Victoria (LV)
Oct 2022 - Jul 2025 (2 years 9 months)
Handled recovery claims remotely, progressing from Level 2 recovery claims handler to Level 3 senior recovery claims handler. Managed high-profile complaints, performed payment reviews, audited teammates, coached colleagues, and supported litigation workflows while adhering to GDPR.
Credit Hire Recovery Handler
Enterprise Rent-A-Car
Worked remotely as a credit hire recovery handler in a target-led environment. Managed GTA and protocol claims, handled vulnerable customers, hit KPI/SLA targets, onboarded clients for litigation, and coordinated professionally with solicitors, body shops, and insurers.
Retail Mobile Sales Associate
Sold mobile phones and related plans, hitting sales targets for mobile phone insurance while advising customers based on their needs. Also worked checkouts and the customer service desk, handling returns, complaints, and daily store operations.
Online Skincare & Bodycare Seller
Madison Online
Built a small online skincare and bodycare business, earning 100+ five-star reviews since the start of lockdown. Managed customer service and ensured a positive buying experience through responsive communication and order fulfilment.
Education
Degrees, certifications, and relevant coursework
College
GCSE (General Certificate of Secondary Education), GCSEs
Grade: English Language 5; English Literature 6; Maths 5; Higher Biology 4; Higher Physics 3; Higher Chemistry 4; Geography 5; Higher French 5; Textiles 6
Achieved 9 GCSEs and a distinction in her English-speaking exam. GCSE subject grades included English Language 5, English Literature 6, Maths 5, Higher Biology 4, Higher Physics 3, Higher Chemistry 4, Geography 5, Higher French 5, and Textiles 6.
College
Level 1 Construction, Construction
Activities and societies: Was one of only 2 females in the entire college.
Completed Level 1 Construction with coursework covering practical skills including brickwork, plastering, rendering, carpentry, tiling, painting and decorating, and plumbing.
College
Level 2 Construction, Construction
Activities and societies: Was one of only 2 females in the entire college; developed communication, resilience, and leadership skills.
Completed Level 2 Construction with hands-on training in brickwork, plastering, rendering, carpentry, tiling, painting and decorating, and plumbing.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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