Open to opportunities

Mackenzie User

@mackenzieuser3

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IT-enabled fleet and data professional combining logistics leadership with systems administration and analytics.

Kenya

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What I'm looking for

I’m looking for a role where I can run operations reliably while strengthening systems and turning data into decisions. I want a team that values continuous learning, clear communication, and measurable improvements in logistics, reporting, and IT performance.

I’m a resourceful IT professional with experience spanning fleet operations management, system administration, and data analysis. I’ve led a team of 15 drivers by optimizing routes and schedules, and I’ve handled contract and delivery coordination to protect customer satisfaction.

I also build and improve digital solutions: I construct sales funnels and landing pages using ClickFunnels, develop web-based databases to streamline operations, and create programming solutions with Java, Python, and Reactjs. On the technical side, I’ve engineered IT infrastructure, configured networking, and handled troubleshooting across hardware and software environments.

With hands-on reporting and analytics experience in Tableau, plus a strong continuous-learning mindset supported by certifications in DataAnalytics, Finance DataAnalysis, Applied Artificial Intelligence, and Cybersecurity, I aim to deliver reliable systems and actionable insights that help teams run smoother and make better decisions.

Experience

Work history, roles, and key accomplishments

Technician (Part Time Volunteer)

St John The Baptist Kolaparish

Aug 2019 - Jan 2025 (5 years 5 months)

Provided technical support and communication services for St John the Baptist Kolaparish in Machakos. Managed church social media content and developed a web-based database to centralize administration, accounting, and calendar activities.

Technical Support Social Media Management Church Administration Systems Accounting Administration Calendar Management

Fleet Operations Manager

Evereadytrucking Inc

Feb 2018 - Jan 2024 (5 years 11 months)

Directed a team of 15 drivers by optimizing routes and schedules to improve logistics efficiency. Negotiated contracts and managed delivery schedules, and created sales funnels and landing pages using ClickFunnels.

Fleet Operations Management Route Optimization Logistics Scheduling Team Leadership Contract Management Sales Funnels Clickfunnels Landing Pages

Technician

Worldcoin (Kenya)

May 2021 - Dec 2022 (1 year 7 months)

Maintained up-to-date systems and servers to ensure optimal performance and operational readiness. Performed hardware repairs on computers, printers, and Orbs to resolve functional breakdowns.

Computer Repair Troubleshooting

Technician / Analyst

Hutnet Technology Systems

Jan 2019 - Apr 2021 (2 years 3 months)

Partnered with clients to define business requirements and generated actionable reports in Tableau to reduce manual effort. Deployed and administered application infrastructure (routers and firewalls), performed server diagnostics, and managed backups across corporate facilities.

Tableau Data Reporting Network Administration Routers Firewalls Server Performance Diagnostics Backup Data Integrity

Technician (Industrial Attachment)

JKUAT Industrial Park

Jan 2019 - Dec 2019 (11 months)

Oversaw computer assembly and performed software troubleshooting for hardware and systems at JKUAT Industrial Park Limited. Engineered IT infrastructure and developed programming solutions using Java, Python, and Reactjs.

IT Infrastructure Java Python ReactJS Hardware Setup