Sue User

Architected and implemented a data warehouse solution, reducing reporting time by 60% and enabling real-time analysis of critical business metrics. Developed interactive dashboards using Power BI and Apache Superset, enhancing data accessibility and improving decision-making for key stakeholders.

Maintained and optimized traffic flow management software, integrating IoT data and reducing urban congestion by 15%, improving peak-hour traffic speeds. Analyzed transportation data with Python, R, and Tableau, leading to a 25% improvement in traffic management efficiency.

Resolved complex network issues for high-value enterprise clients, achieving a first-call resolution rate of 90% and boosting customer satisfaction scores. Participated in patch testing, deployment, and network software updates, maintaining 99.9% uptime for a network serving enterprise users.

Developed and maintained custom web applications using React, Node.js, and Django, leading to a 35% increase in user engagement. Implemented CI/CD pipelines and automated testing, reducing deployment time by 40% and improving code quality.

Spearheaded the digital transformation of the firm by automating data processes and transitioning to a cloud-based document management system, cutting document retrieval time by 50%. Orchestrated server maintenance and updates for a network of multiple workstations, ensuring 99.9% uptime and implementing a backup strategy that eliminated data loss incidents.

Streamlined point of sale (POS) processes in Odoo ERP, reducing data entry errors by 25% and increasing sales efficiency by 30%.

Delivered first-line technical support for M-Pesa API integrations, resolving client issues within 24 hours and reducing downtime by 20%. Diagnosed and troubleshot API and network challenges, improving client success rates by 15%.

Grade: Second Class Upper - 3.2/4.0

Studied Business Information Technology, focusing on the application of technology to business processes. Achieved a Second Class Upper with a GPA of 3.2/4.0.