At Big Brain, I developed a multi-channel AI agent that brings website chat, email, and WhatsApp enquiries into one coordinated workflow. I designed the logic for lead qualification, CRM updates, conversation history, and human escalation.
I built integrations in n8n and AI tools, then tested workflows and data mapping to troubleshoot issues and preserve context across customer interactions.
On my AI Voice Receptionist and Appointment Automation project, I built a system for voice and text conversations, client lookup, and appointment booking. I also created an event registration workflow with Zapier, Google Forms, and Google Sheets that sends confirmations, reminders, and follow-ups.
