At Rick Development LTD, I coordinated client requests and incident reports from submission through follow-up, while maintaining sub-5-minute first-response times across phone, email, and live chat. I also tracked delivery milestones and administered the company’s business management platform.
At Loozr, I managed user support conversations across Telegram, Discord, X, and live community channels. I coordinated live AMA sessions for nearly 3,000 participants across four continents and created FAQs and onboarding guides.
At Yarner, I managed customer communications across email, newsletters, and community platforms, contributing to 65% user growth. I introduced structured feedback processes that contributed to a 35% improvement in user retention.
