Lwazi Mvune
@lwazimvune
Help Desk support professional focused on fast issue resolution, accurate data entry, and confident troubleshooting.
What I'm looking for
I assist an innovative, dynamic organization by applying my communication, computer, and project management skills to help achieve goals and success. I focus on resolving customer queries and complaints as quickly as possible, while keeping my work organized and reliable.
In my Helpdesk experience at Drago Pty Ltd, I handle troubleshooting and configuration to ensure everything is done correctly. I also support day-to-day administration, including data entry, email management, appointment setting, meeting scheduling, and documentation, while tracking incomplete tasks that still need completion.
I’m currently strengthening my technical foundation through UNISA Computer Science, and my skill set spans productivity tools, networking concepts, cloud fundamentals, CRM support, and structured project work. I’m ready to bring a customer-first mindset and disciplined systems thinking to a role where clear communication and dependable delivery matter.
Experience
Work history, roles, and key accomplishments
Helpdesk
Drago Pty Ltd
Mar 2025 - Nov 2025 (8 months)
Resolved customer queries and complaints and performed troubleshooting and configuration to ensure issues were handled correctly. Also completed administrative tasks including data entry, email management, appointment setting, meeting scheduling, and documentation.
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Computer Science
2023 -
Grade: 65%
In progress studies in Computer Science at UNISA since 2023, with a reported average of 65%.
Mangosuthu University of Technology
Mechanical engineering
2017 -
Grade: 65%
Studied Mechanical Engineering at Mangosuthu University of Technology and achieved a reported average of 65%.
Umlazi Comtech High School
Matric, General Education / High School
2012 -
Grade: 65%
Completed Matric at Umlazi Comtech High School with a reported average of 65%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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