Lwandisa Shelembe

I am a results-driven customer experience and sales specialist with hands-on experience in high-volume inbound/outbound calls, live chat support, and CRM-based sales. I consistently exceed quality and sales targets while maintaining accurate records and delivering above-and-beyond service.

My background includes roles at a cruise campaign customer service center and a sales position promoting insurance products, where I developed strengths in needs assessment, conflict resolution, and multichannel support. I bring strong analytical thinking, technical proficiency with live chat systems and CRM platforms, and an ability to stay calm and productive under pressure.

I am motivated to join a collaborative team—remote or on-site—where I can apply my communication skills, disciplined remote-work practices, and persistent, customer-first approach to drive customer satisfaction and business results.