Lusi Rahayu

Reviewed and audited video content, recipe accuracy, and communication clarity to ensure high quality before upload. Engaged with viewers by responding to comments and questions, and analyzed audience feedback to identify areas for content improvement.

Evaluated and monitored team performance to achieve high quality standards. Ensured team adherence to standard operating procedures, conducted coaching sessions, and handled customer complaints with resolution and inter-department coordination.

Handled customer inquiries, requests, and complaints via email, chat, and social media. Documented all interactions into CRM system and escalated complex issues to relevant departments.

Handled inbound calls regarding account inquiries, transactions, and complaints, providing effective solutions to maintain customer satisfaction. Resolved issues while maintaining high service quality and escalated to back-office teams with structured ticket reports.

Graduated from English Education program at Universitas Islam Sultan Agung in 2015.