Open to opportunities

Lu Lui

@lului

Message

I resolve healthcare complaints, inspect service quality, and lead customer support operations.

Armenia

Message

What I'm looking for

I'm looking for a role where I can improve service quality, resolve customer or beneficiary concerns, collaborate with teams, and contribute to efficient, compliant operations.

At Universal Health Insurance Fund, I investigate and resolve approximately 40 beneficiary complaints daily, coordinate with hospitals, and conduct on-site quality inspections to support compliance and service improvement.

I've also led remote customer support operations at LA Solar Group Inc., managed 20+ daily inquiries, mentored new hires, and improved team performance through KPIs. Previously, I built retail partner relationships and supported over 30 clients daily as a sales representative, while managing store operations as a grocery store owner and general manager.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Agent

Current

Universal Health Insurance Fund (UHIF)

Apr 2026 - Present (4 months)

Investigates and resolves approximately 40 beneficiary complaints daily by coordinating with hospitals and healthcare providers. Conducts on-site quality inspections and monitors compliance with healthcare standards.

Quality Assurance Complaint Resolution Healthcare Compliance Problem Solving

Customer Support Manager

LA Solar Group Inc.

Jan 2024 - Jan 2026 (2 years)

Led a remote customer support team, overseeing daily operations, workload distribution, and service quality. Managed 20+ daily customer inquiries while mentoring team members and onboarding new hires.

Team Leadership Customer Service Process Improvement Mentor

Owner & General Manager

GroceryStore

Jan 2022 - Jan 2024 (2 years)

Managed daily operations of a high-volume grocery store, supervising staff, inventory, customer service, and financial operations. Ensured efficient workflow while maintaining excellent customer satisfaction.

Management Inventory Management Customer Service Finance Operations

Sales Representative

JTI International

Jan 2021 - Jan 2024 (3 years)

Built and maintained relationships with retail partners and increased sales by identifying new business opportunities. Delivered excellent customer service and supported over 30 clients daily.

Sales Customer Service Business Development