At Best Buy, I created a three-year vision for an enterprise IT architecture model and developed an enterprise IT product with a decision tool to align teams, stakeholders, and technical architects. I reduced architecture review and implementation changes from one to three months to one to three days.
As a software development consultant at Best Buy, I led eight development teams and helped deliver more than 40 microservice applications. I also managed the migration of about 70 million loyalty customer accounts to Cassandra in three days.
At Schwan Food Company, I managed six initiatives supporting the Home Service strategic roadmap, including a mobile app integrating the contact center, e-commerce, CRM, marketing materials, and field partner systems. I also implemented a Net Promoter Score solution that reduced expenses by $200,000 annually for three years.
My work at Best Buy also included contact center operations and retail services. I implemented an IVR platform that removed 80% of order-status contact volume and saved $2.4 million annually, and developed a remote repair model that turned a negative $3 million cost center into a $100 million profit center.
