At Main Electric Supply Company, I serve as the sole on-site IT support resource for a 100-user distribution warehouse, resolving about 25 HaloITSM tickets daily with an average response time under 10 minutes and no SLA breaches.
I guided the warehouse through a company-wide security breach response, coordinating Windows 11 updates for more than 100 devices, supporting a VPN rollout, and facilitating password resets to restore full operations within one week. I also administer Microsoft 365, Exchange, and Azure, support onboarding, image desktops, deploy MDM software, and troubleshoot secure remote access.
Previously at Allied Digital Services on the Pediatrix team, I supported clinical and corporate users nationwide, managed access for thousands of employees under HIPAA policies, and became a hospital-based support SME. My background also includes network administration, Azure Active Directory provisioning, and high-volume repair across Android, iOS, Windows, and macOS devices.
