@lukabarbulovic
IT Operations Specialist at Foursquare who supports corporate devices, identity management, and office network infrastructure.
SerbiaAt Foursquare, I supported and troubleshot MacOS, iOS, and Windows devices, and administered corporate applications and identity management, including Google Workspace, Okta, Fleet, and Slack.
At Jaggaer, I administered Windows, Mac, and Linux systems, worked with security and patching tools, and handled Entra and Active Directory administration. I’ve also supported critical infrastructure at Arrise powering Pragmatic Play and managed software and hardware at Fox Models 011.
Work history, roles, and key accomplishments
Foursquare
Nov 2025 - Sep 2026 (10 months)
Provided support and troubleshooting for MacOS, iOS, and Windows devices. Administered corporate applications and identity management including Google Workspace, Okta, Fleet, and Slack.
Arrise powering Pragmatic Play
Feb 2025 - Nov 2025 (9 months)
Provided 24/7 support and monitoring of critical infrastructure systems. Managed IT asset management for 4000+ devices, handling inventory, audits, and supplier coordination.
Jaggaer
Jul 2024 - Feb 2025 (7 months)
Served as L1 Sys Admin Mentor and Team Lead. Managed patching of corporate systems and handled security and patching tools including Crowdstrike, Rapid7, NinjaOne, and KnowBe4.
Jaggaer
Apr 2022 - Jul 2024 (2 years 3 months)
Troubleshot end-user issues, performed imaging and laptop preparation, and handled Jira ticket management.
Fox Models 011
Jul 2020 - Apr 2022 (1 year 9 months)
Managed and kept software and hardware in the office up to date. Communicated with clients and models.
Degrees, certifications, and relevant coursework
Bachelor of Science, System Engineering
Pursuing a Bachelor of Science in System Engineering, expected to complete in October 2027.
High School Diploma
Completed high school diploma in June 2020.
Software and tools used professionally
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