Open to opportunities

Luiz Alves

@luizalves

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Dedicated professional with experience in customer service and finance.

Brazil

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

My name is Luiz Henrique Altino Alves, and I am currently pursuing a Bachelor's degree in Law at UniÍtalo, with an expected graduation in December 2029. My academic journey has equipped me with a solid understanding of legal norms, critical thinking skills, and the ability to articulate complex ideas effectively. I have also developed a strong foundation in conflict resolution, which I believe is essential in any professional setting.

In my professional experience, I have worked as a Customer Service Analyst at Konecta for Banco Santander, where I honed my skills in active and receptive customer service. My role involved offering financial products, negotiating debts, and providing personalized solutions to clients. I pride myself on my ability to communicate effectively and empathetically, ensuring that customers feel valued and understood. Prior to this, I gained experience in retail and production environments, which taught me the importance of teamwork and operational efficiency.

Experience

Work history, roles, and key accomplishments

Analista de Atendimento

Konecta - Banco Santander

Nov 2020 - Aug 2024 (3 years 9 months)

Provided active and receptive service to Banco Santander clients, focusing on offering financial products like personal credit, payroll loans, and capitalization bonds. Managed debt renegotiation and credit restructuring, employing a consultative approach and persuasive techniques to achieve effective and personalized results.

Customer Service Financial Products Debt Negotiation Consultative Sales Persuasion Chat Support Client Communication Problem Solving

Operador de Loja

Grupo Pão de Açúcar

Dec 2018 - Jan 2020 (1 year 1 month)

Provided courteous and efficient customer service, assisting with product location and clarifying doubts to enhance the shopping experience. Operated the cash register, accurately recording products and ensuring fast and secure transactions.

Customer Service Cashier Operations Product Location Team Collaboration Inventory Management Communication Problem Solving Sales Support

Alimentador de Linha de Produção/Administrativo

Associação Religiosa Imprensa da Fé

Nov 2017 - Feb 2018 (3 months)

Worked on the production line, supplying materials and inputs to ensure continuous activity flow and meet deadlines. Performed administrative routines including stock control, document organization, and logistical process support.

Logistics Administrative Support Communication Teamwork Problem Solving Process Improvement

Education

Degrees, certifications, and relevant coursework

UniÍtalo

Bacharelado em Direito, Direito

Currently pursuing a Bachelor's degree in Law. Expected to complete the program in December 2029.

Universidade Paulista (UNIP)

Bacharelado em Direito, Direito

Initiated studies in Law, gaining comprehension of legal norms and developing critical thinking skills. Acquired abilities in writing and conflict resolution.