Luis Pinzón

Managed crucial logistics documentation with accuracy and compliance. Directed import and export operations for various merchandise and resolved client inquiries and operational issues in real time.

Assisted clients with inquiries and troubleshooting for optimal performance. Processed service requests and coordinated technician dispatch promptly, ensuring client satisfaction through clear product and service guidance.

Delivered specialized customer service and processed monetary transactions. Mentored new employees, managed inventory, and accounted for billing and payments.

Facilitated management with important documentation and human resources tasks. Implemented data visualization tools for tracking inventory and maintained accurate inventory records and daily operational data.

Developed promotional materials and assets for websites and marketing. Created wireframes and prototypes for mobile apps and restructured the company's website user interface to enhance user experience.

Master's Degree in Project Management, expected completion in June 2027.

Activities and societies: Marketing Coordinator for Trascendencias 2024, CETYS’ yearly engineering congress; Logistics and Events Coordinator for Render 2024, CETYS’ yearly design congress.

Bachelor of Engineering in Digital Graphic Design. Served as Marketing Coordinator for Trascendencias 2024 and Logistics and Events Coordinator for Render 2024.

Certificate in Data Visualization and Digital Strategies in Media and Communication.