Luis León

Founded and led Syncropagos, overseeing the full fintech product lifecycle from UX design and software architecture to go-to-market strategy and growth. Built and launched two digital payments products and accelerated delivery using lean/agile iteration.

Provided hands-on technical consulting and product delivery advisory to help teams transform ideas into scalable digital products and successful market launches. Guided agile development and lean product validation to shorten delivery cycles and improve performance from MVP to launch.

Led and scaled a team of 26+ managers, front-end engineers, and implementation consultants to ensure successful product configuration, deployment, and client compliance. Reduced onboarding and training time from six months to three by improving knowledge transfer and automating processes, and built interactive dashboards and reports to drive data-driven delivery improvements.

Managed a team of project managers and enterprise architects driving strategic initiatives and ensuring 100% regulatory compliance with resolution of 100% of audit findings. Led strategic planning, risk/scope analysis, business case development, and cross-functional stakeholder alignment aligned to COBIT 5 and TOGAF.

Spearheaded evaluation of 4 FinTech product ideas by identifying market gaps and customer pain points to support product-market fit. Led Design Thinking training and facilitated 2 workshops to design cutting-edge FinTech products.

Built and led a high-performance software development team of up to 32 across engineering, QA, and UI/UX, improving team productivity by 30%. Reduced turnover to under 10%, deployed SaaS to Azure, and delivered digital transformation solutions for enterprise clients.

Improved project cost estimation methodology, driving cost savings that increased profits by 30%. Led agile execution using Scrum and Kanban while building a client-focused culture centered on empathy, collaboration, and high-quality standards.

Led a cross-functional team of 10 delivering 26+ financial transaction and payment processing projects. Architected and developed a highly available transactional switch integrated with Visa and Mastercard, and managed feasibility, delivery, and migrations of legacy systems.

Owned the full software development lifecycle for a transactional switch for mobile top-ups and a credit card payment system for parking tickets. Monitored product usage to address user pain points via product updates and ensured on-time, on-budget delivery.

Developed new features for the Teller solution, improving functionality and user experience while resolving complex technical issues. Collaborated with distributed teams across multiple countries and delivered features on time and within budget.

Developed and deployed transactional switch and processor components integrating POS and ATMs, as well as a payment gateway compliant with Verified by Visa and Mastercard Secure Code. Built mobile top-up services via IVR and supported cloud hosting and deployment activities.

Executive Master of Business Administration from INCAE Business School (Sep 2020–Dec 2021).

Master degree in Computer Science and Informatics from Universidad de Costa Rica (Mar 2004–Jul 2008).