Luis Hernandez
@luishernandez2
I drive enterprise SaaS adoption, retention, and cloud growth through data-driven customer success.
United StatesWhat I'm looking for
I've driven enterprise SaaS adoption, retention, and strategic account growth for global customers at Microsoft and Cockroach Labs.
At Microsoft, I aligned Azure, Microsoft 365, and Dynamics 365 with business outcomes for technology leaders and C-level stakeholders. I delivered a 30% increase in cloud usage, a 20% improvement in renewal and satisfaction rates, and accelerated migration timelines by 25%.
I build Customer Success Plans, use health scores and consumption metrics to identify risk, and lead Executive Business Reviews that turn usage data into customer value and expansion opportunities.
I'm also committed to mentorship: I founded Microsoft’s College Summer Mentorship Program in New York City and helped connect students from underserved communities with career-focused workshops, technology exposure, and Microsoft mentors.
Experience
Work history, roles, and key accomplishments
Executed customer success plans across strategic enterprise accounts, accelerating onboarding, adoption, and risk mitigation. Led Executive Business Reviews (EBRs) using usage data and health scores to identify adoption trends and mitigate renewal risk.
Engaged with business leaders and C-level executives to align Microsoft Azure, Microsoft 365, and Dynamics 365 with strategic business outcomes. Drove adoption, value realization, and retention through Customer Success Plans, achieving a 30% increase in cloud usage and a 20% improvement in renewal rates.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Science, Project Management & Operations
Pursued a Master of Science in Project Management and Operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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