Luis González

I’m a bilingual professional with expertise in international logistics, bringing strong incident and crisis resolution in high-pressure environments.

As an Amazon Relay Operations Specialist (GRANCO), I handle real-time incident resolution and direct negotiation with Amazon ROC to safeguard carrier metrics. I work with Amazon Relay, Geotab (HOS/ELD Compliance), and U.S. fleet management tools.

Previously, as an Insurance Specialist (HRMD), I managed U.S. insurance portals to process authorizations, ensuring fast and accurate approvals for patient services for minor and major procedures. I focus on reliable pre-authorization processing and clear operational communication.

Alongside my operational work, I have a background in Journalism—Organizational Communication, with strengths in strategic communications and digital content creation. I bring “B2” bilingual communication to keep teams aligned and outcomes on track.