At ITTECH Direct supporting the Department of Homeland Security, I lead the Wireless Network Operations Center team responsible for CBP/DHS Land Mobile Radio communications. I coordinate outage resolution across vendors, internal agencies, and law enforcement personnel to keep critical infrastructure available and minimize downtime.
I've troubleshot and monitored Quantar, VPM, and MCC7500 systems, delivered operational briefings and performance metrics to senior leadership, and resolved potential failures before escalation. I also strengthen team collaboration through conflict resolution, maintain 98%+ customer satisfaction, and help ensure officers in the field receive timely communications support.
