Open to opportunities

Luis Eduardo Ocón Jiménez

@luiseduardoocnjimnez

Message

Business Analyst & AI automation specialist delivering measurable process improvements.

Mexico

Message

What I'm looking for

I’m looking for a team where I can turn requirements into reliable automation—using AI and integrations—within Agile/Scrum. I want measurable outcomes, cross-functional collaboration, and opportunities to expand AI-powered workflow solutions.

I’m a bilingual Business Analyst and AI automation specialist with 3 years of experience delivering real outcomes across formal roles, freelance projects, and internships. I translate operational needs into actionable technical specs, then help teams ship with measurable impact—faster delivery, less rework, and smoother adoption.

At AgileThought, I served as a primary liaison between Cigna healthcare stakeholders and the technical team, leading requirements gathering sessions and turning business priorities into technical execution. I reduced production time by 60% by implementing a structured requirements-to-delivery workflow, and I designed and deployed 17 VBA bots that cut nurse manual workload by 90%. I also built robust error-handling and recovery logic (timeout/skip protocols) to support 24/7 service continuity with zero escalation incidents.

I expand that automation mindset into AI-powered development, bridging business needs with emerging technology. I’ve configured and delivered U.S.-client workflows in Pega (task routing, case lifecycle, SLA definitions, validation rules, and approvals) and integrated external data sources through REST APIs and Pega tools like Connect REST, Data Pages, and Data Transforms. In freelance work, I developed an AI-enabled full-stack system using FastAPI, React, OpenAI GPT APIs, and production tooling like Docker and AWS S3, while applying prompt engineering and API requirements (including rate limiting and usage quotas).

Experience

Work history, roles, and key accomplishments

AI-Assisted Full-Stack Developer

REXVAI

Jul 2025 - Dec 2025 (5 months)

Contributed to an AI-powered full-stack web application for automated text workflows using FastAPI, React, and the OpenAI GPT API. Defined API requirements, implemented rate limiting and usage quotas for OpenAI, and supported deployment via Docker and AWS S3 using AI-assisted development and prompt engineering.

fastAPI React OpenAI API Prompt Engineering Rate Limits Docker AWS S3 API Requirements

Business Analyst / Analyst Dev

AgileThought

Jan 2022 - Mar 2023 (1 year 2 months)

Served as the primary liaison between Cigna healthcare stakeholders and the technical team, translating operational needs into actionable technical specifications. Reduced production time by 60% and cut nurse manual workload by 90% by deploying 17 VBA automation bots, with robust error-handling to maintain 24/7 service continuity.

Business Analysis Requirements Gathering Workflow Design Error Handling Agile Scrum Batch Processing Stakeholder Management

Pega BPM Developer / BA

AgileThought

Sep 2021 - Jan 2022 (4 months)

Configured Pega healthcare workflows for U.S. enterprise clients, including task routing, case lifecycle, SLA definitions, validation rules, and approval stages. Integrated external REST APIs using Connect REST/Data Pages/Data Transforms to enable real-time data retrieval in business-facing screens.

SLA Validation Rules REST APIs data transformation

Pega Developer Intern

4TH Source

Feb 2020 - Jun 2020 (4 months)

Designed and implemented a Pega backend system to track intern progress and task assignments, reducing architecture managers' assignment time by 40%. Integrated MongoDB via REST APIs and built Data Pages, Data Transforms, and UI components for intern-facing screens.

Pega Development Backend Systems REST APIs MongoDB data transformation UI Components

Project Analyst Intern

Gobierno del Estado de Colima

Aug 2018 - Dec 2018 (4 months)

Designed and delivered an auction management web platform (.NET/SQL Server) that reduced user registration time by 50% through an intuitive interface and automated notifications.

.NET SQL Server Web Application Development Business Requirements System Design

Education

Degrees, certifications, and relevant coursework

Instituto Tecnológico de Colima

Bachelor of Science, Computer Systems Engineering

2014 - 2021

B.S. in Computer Systems Engineering with a specialty in Business Analytics & Software Development at Instituto Tecnológico de Colima from 2014 to 2021.