Open to opportunities

LuisDaniel Rodríguez

@luisdanielrodrguez

Message

I resolve customer disputes and coordinate logistics operations across bilingual, fast-paced environments.

Dominican Republic

Message

What I'm looking for

I'm looking for a role where I can apply bilingual customer support, operations, logistics coordination, and problem-solving skills while continuing to grow in software development.

I'm currently resolving Apple Credit Card disputes at Alorica, managing 35+ daily customer interactions by phone and chat in English.

I investigate financial disputes across multiple systems, communicate clearly through complex concerns, and balance accuracy, compliance, quality, and productivity expectations.

Previously, I coordinated truck staging and loading for a hardware distribution company, serving as the main contact for delivery issues and operational questions. I also managed inventory organization, retail sales, customer service, and Excel-based operational support.

I'm pursuing a Technology in Software Development degree at ITLA while bringing bilingual English and Spanish communication, problem-solving, and operational coordination to customer-focused teams.

Experience

Work history, roles, and key accomplishments

Current

Apple Credit Card Dispute Specialist

Current

Alorica

Jan 2025 - Present (1 year 7 months)

Manage approximately 35+ customer interactions daily through phone and chat in English. Investigate financial disputes using multiple systems while maintaining accuracy and compliance.

Customer Support Dispute Resolution Problem Solving Multitasking Compliance