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Lucila Nuñez

@lucilanuez

Message

Travel Booking Manager at Howlanders handling booking changes, refunds, and post-sales service issues.

Spain

Message

At Howlanders, I handle post-sales inquiries, booking changes, refunds, and service-related issues. I explain changes clearly and coordinate alternatives when services are rescheduled or cancelled.

Previously, at Avantrip.com, I resolved booking and post-sales inquiries and coordinated with customers and suppliers. At LATAM Airlines, I moved from Sales into flight rescheduling and passenger re-accommodation, supporting customers affected by schedule changes.

Experience

Work history, roles, and key accomplishments

Travel Booking Manager

Howlanders

Feb 2023 - Sep 2026 (3 years 7 months)

Handled post-sales inquiries, booking changes, refunds, and service-related issues. Communicated changes clearly to customers and coordinated alternatives for rescheduled or cancelled services.

Customer Service Booking Management Refunds Supplier Coordination Problem Solving

Customer Service Agent

Flybondi

Feb 2022 - Feb 2023 (1 year)

Provided customer service support, handling inquiries and resolving issues.

Customer Service Issue Resolution

Customer Service Executive

Avantrip.com

Jan 2015 - Jan 2022 (7 years)

Resolved customer inquiries and complaints related to booking changes, rescheduling, and post-sales services. Coordinated with customers and suppliers to support timely case resolution.

Customer Service Complaint Handling Booking Modifications Rescheduling Supplier Coordination

Rescheduling Executive

LATAM Airlines

Mar 2010 - Jan 2015 (4 years 10 months)

Started in Sales before moving into flight rescheduling and passenger re-accommodation. Supported customers affected by schedule changes and helped coordinate alternative travel arrangements.

Rescheduling Passenger Re Accommodation Customer Support Coordination