Lucia Melgarejo

Communicates daily with brands, suppliers, and partners to coordinate weekly events and brand activations. Monitors events remotely and in real time, solving unexpected issues while managing multiple priorities.

Communicated with clients across up to 16 accounts at once, holding weekly to monthly meetings to explain planning and answer questions. Followed up on requirements and pending tasks in Notion and Trello, winning new clients and retaining existing accounts.

Handled customer inquiries by phone and in person, coordinating information and requests with different departments. Managed the executive calendar of the Regional General Manager for Santa Cruz, Beni, and Pando.

Made around 20 outbound calls per day to businesses and individual customers, booking around 15 appointments daily. Answered prospects' questions, supported them through the sales process, and managed leads and follow-ups in a CRM.

Onboarded new business clients onto the platform, trained them to use it, and followed up on adoption.

Pursued a Master's Degree in International Trade, Commercial Management & Marketing from July 2024 to July 2025.

Earned a Bachelor's Degree in Business Administration with a concentration in International Business from February 2019 to June 2023.