Open to opportunities

Kevin Cerpa

@kevincerpa

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Bilingual appointment setter and sales support professional skilled in CRM, outreach, and qualified scheduling.

Bolivia

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What I'm looking for

I’m looking for a remote, volume-driven sales support role where I can run high-quality outreach, keep CRM data impeccably organized, qualify prospects, and coordinate multi-timezone scheduling—using my bilingual phone presence to help teams meet targets.

I am a bilingual Spanish/English Commercial Engineer graduated with honors from Universidad Privada Boliviana, and I bring hands-on experience in high-volume phone-based outreach, client coordination, and data management. At LanguageLine Solutions, I managed back-to-back calls with US-based clients daily, building a confident phone presence, strong active listening, and the discipline to perform consistently in volume-driven remote environments.

My background in financial analysis, trade marketing, and market research helps me quickly understand prospect contexts, qualify interest, and communicate value clearly. I’m organized, detail-oriented, and fully comfortable maintaining CRM records, scheduling coordination, and multi-timezone logistics—while upholding strict accuracy, confidentiality, and compliance. I also earned the Top 100 Students Scholarship and graduated with academic excellence.

Experience

Work history, roles, and key accomplishments

Over-the-Phone Interpreter

LanguageLine Solutions

Nov 2025 - Apr 2026 (5 months)

Managed high-volume concurrent phone calls daily with US-based clients across legal, medical, financial, and customer service sectors while consistently meeting activity targets in a remote environment. Built rapport in English and Spanish, coordinated multi-timezone communication and scheduling, and maintained strict accuracy, confidentiality, and compliance with detailed session documentation.

Active Listening Scheduling Confidentiality Documentation

Tax Intern

PricewaterhouseCoopers (PwC)

Apr 2025 - Oct 2025 (6 months)

Analyzed tax information and prepared working papers for fiscal audits, demonstrating attention to regulatory accuracy. Collaborated with cross-functional teams to help prepare compliance reports and strengthen structured workflow habits.

Tax Audits Working Papers Compliance Reporting Data Analysis Cross Functional Collaboration

Financial Analyst Intern

Proesa S.A.

Oct 2024 - Mar 2025 (5 months)

Prepared financial reports and monitored sales indicators to support analytical and data-driven decision-making. Supported annual budgeting and variance analysis while maintaining accurate, structured record-keeping and reporting.

Financial Analysis Financial Reporting Budgeting Data Management Excel

Marketing & Market Research Intern

Escombros Verdes S.A.

Jul 2023 - Dec 2023 (5 months)

Designed and analyzed customer satisfaction surveys to evaluate products and services and build prospect qualification insights. Coordinated outreach and promotional campaigns by managing contact lists and tracking response rates to optimize engagement strategies.

Customer Satisfaction Survey Analysis Market Research Campaign Coordination

Budget and Administrative Intern

Sociedad de Ingenieros de Bolivia

Dec 2022 - Jan 2023 (1 month)

Organized and managed document databases to ensure accurate information management. Prepared budget reports and supported project control to strengthen planning, follow-through, and adaptability.

Budget Reports Project Control Administrative Coordination Attention To Detail

Education

Degrees, certifications, and relevant coursework

Universidad Privada Boliviana

Diploma in Trade Marketing and Branding, Trade Marketing and Branding

2026 -

Remote Postgraduate Diploma in Trade Marketing and Branding (in progress). Coursework focused on trade marketing strategy and brand development.

Universidad Domingo Savio

Diploma in Applied Economics and Finance, Applied Economics and Finance

2025 -

Remote Diploma in Applied Economics and Finance with Emphasis on Financial Simulators. Program covered practical applied economics and finance concepts using financial simulation tools.

UTEPSA

Power BI – Data Analysis and Business Intelligence, Data Analysis and Business Intelligence

2025 -

Remote Power BI training focused on data analysis and business intelligence. Developed skills to use Power BI for analytics and reporting.

Universidad Privada Boliviana

Diploma in Financial Management, Financial Management

2024 -

Remote Postgraduate Diploma in Financial Management. Built foundational knowledge in financial management practices and related analytical skills.

Universidad Franz Tamayo

Diploma in Corporate Finance, Technologies, and Innovation, Corporate Finance, Technologies, and Innovation

2024 -

Remote Postgraduate Diploma in Corporate Finance, Technologies, and Innovation. Coursework emphasized corporate finance concepts and how technology and innovation apply in business contexts.

Universidad Privada Boliviana

Bachelor's Degree in Commercial Engineering, Commercial Engineering

2020 - 2024

Bachelor's degree in Commercial Engineering from Universidad Privada Boliviana (UPB). Recipient of the Top 100 Students Scholarship and graduated with academic excellence.