Lucia kamau

I am a Front Office and Customer Experience professional with hands-on experience in reception, customer service, and administrative operations. I have worked in busy hospitality and legal-office environments in Nairobi, consistently delivering warm, professional guest experiences.

At Ahmednasir Abdullahi LLP I manage mail and communications, resolve client issues promptly, and support front-desk operations to ensure smooth daily workflows. Previously at Capital Club East Africa I performed member services, hostess duties, and supported events and banquets while strengthening guest satisfaction and loyalty.

My core strengths include phone and switchboard operation, mail and filing management, cashiering and bookkeeping tasks, and maintaining clean, safe workspaces. I apply conflict-management techniques and active listening to resolve complaints and personalize customer interactions.

I hold diplomas in Global Governance and Diplomacy and in Legal Secretarial studies, and a Certificate in Accounting; I am a member of the Association of Institute of Legal Secretaries and PAs. I’m energetic, collaborative, and focused on improving operations and guest satisfaction.