Open to opportunities

Lucia Assey

@luciaassey

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Dedicated Shop Supervisor with expertise in retail management.

Tanzania

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What I'm looking for

I am looking for a remote role that offers flexibility and opportunities for growth.

I am a dedicated and results-driven Shop Supervisor with over 2 years of experience in retail management and customer service. My journey has equipped me with skills in team leadership, client satisfaction, and operational efficiency. I am certified in Customer Service, Train the Trainer, and Management 101, and I am currently pursuing an MBA in Management to further enhance my capabilities.

At Irvine’s Tanzania Limited, I lead daily operations and a team of assistants, focusing on improving customer satisfaction and sales. My role involves handling inventory, addressing customer queries, and resolving conflicts efficiently. I take pride in conducting staff training and ensuring adherence to company standards, which has significantly enhanced our team's performance.

I am passionate about delivering top-tier support and am seeking a remote role where I can contribute my skills in a flexible, digital environment. I thrive in settings that allow for innovation and collaboration, and I am eager to bring my expertise in customer support and relations to a new team.

Experience

Work history, roles, and key accomplishments

Current

Shop Supervisor

Current

Irvine’s Tanzania Limited

Apr 2024 - Present (1 year 1 month)

Led daily operations and a team of assistants, improving customer satisfaction and sales. Handled inventory, customer queries, and conflict resolution efficiently.

Team Leadership Customer Satisfaction Sales Management Inventory Management Conflict Resolution

Assistant Shop Supervisor

Irvine’s Tanzania Limited

Apr 2023 - Apr 2024 (1 year)

Supported daily shop operations and managed stock levels. Enhanced customer experience through personalized service and prompt issue resolution.

Customer Service

Education

Degrees, certifications, and relevant coursework

Unicaf University

MBA, Management

Currently pursuing an MBA in Management, focusing on advanced business strategies and leadership principles. This program enhances skills in strategic planning, organizational behavior, and financial management.

Mzumbe University

Bachelor's Degree, Public Administration

Completed a Bachelor's Degree in Public Administration, gaining foundational knowledge in public policy, governance, and administrative processes. This education provided a strong understanding of organizational structures and public sector operations.