
Lucas Sariom
@lucassariom
Customer Success and operations professional at Parede Fácil, turning a patented construction system into market-ready offerings.
What I'm looking for
At Parede Fácil, I support the development and commercialization of a patented construction system, working directly with the founder to turn technical concepts into commercially viable offerings. I research commercial, operational and regulatory feasibility and help shape the target market, value proposition and business model.
At Editora O Sol Radiante, I managed customer and commercial operations for a 223-title catalog serving approximately 350 customers. I handled customer questions, orders, payments and post-purchase issues, and operated the digital storefront, inventory and fulfillment.
Across my work at Associação Cultural Gnóstica and Instituto Eneagrama Paraná, I led teams, delivered training and coordinated customer and participant journeys. I’m now building practical experience in AI and workflow automation, including an AI-assisted WhatsApp support workflow with routing, request tracking and escalation logic.
Experience
Work history, roles, and key accomplishments
Support the development and commercialization of Parede Fácil, a patented construction system, working directly with the founder to transform technical concepts into commercially viable and scalable business solutions.
Evaluate the commercial, operational and regulatory feasibility of new ideas, researching whether proposed solutions can be standardized, legally implemented and developed into ma
Institutional Operations, Training & Growth
Apr 2011 - Present (15 years 6 months)
Lead teams of 5–50 across educational programs, public events and institutional projects, assigning responsibilities, monitoring execution, managing deadlines and resolving operational issues.
Organized and delivered 25+ public conferences since 2013, frequently speaking to audiences of 100–300 people and managing the full cycle from promotion and audience acquisition through event delivery and
Managed end-to-end customer and commercial operations for a 223-title publishing catalog with approximately 350 registered customers, ranging from one-time buyers to recurring clients.
Served as the primary customer contact through WhatsApp, phone and the publisher’s website, handling product questions, recommendations, orders, payments, delivery issues and post-purchase support through resoluti
Business Development, Digital Products & Training
Sep 2015 - Sep 2019 (4 years)
Trained approximately 200 participants across 8–9 cohort-based programs, typically serving groups of 20–40 people through structured courses on human behavior, communication, leadership and interpersonal effectiveness.
Sold and delivered both individual enrollments and tailored corporate training packages to clients including dairy companies, sales organizations, credit cooperatives, public-sect
Education
Degrees, certifications, and relevant coursework
Universidade Estadual do Oeste do Paraná
Master's Degree, Philosophy
2016 - 2018
Research focused on the philosophical and epistemological implications of the fourth dimension in Immanuel Kant and P. D. Ouspensky. Completed a supervised university teaching internship in Logic II. Developed advanced skills in research, analytical reasoning, academic writing, argumentation, and communicating complex subjects clearly.
Universidade Estadual do Oeste do Paraná
Bachelor's Degree / Teaching Degree, Philosophy
2008 - 2011
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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